Australia FAQs North America FAQs

Frequently Asked Questions




How does it work?

Itís easy!

1: Shop anywhere online and provide your home address for shipping

2: Courier delivers your package into the Parcel Pending Electronic Locker System

3: You are instantly notified via email and/or text message of your delivery along with a unique access code

4: Enter your access code into the locker and retrieve your package


Who in my apartment should sign up?

To ensure no interruptions or delays in deliveries, all residents should sign up.†


What happens if I go out of town or on vacation?

Simply put your account on vacation mode by following the steps listed below:

Does everyone who signs up need to provide a credit card?

Only one credit card is required per account.  Multiple occupants can be added to one account during the sign up process. Note, the primary resident on the account is subject to incurring fees for occupant related charges.


What if I have roommates and donít want them on my account?

Multiple accounts can be created per apartment number. In this situation, each roommate would create their own account.


How do I know my credit card data is secure?

Parcel Pending is dedicated to ensuring the security of resident credit card information. It is with great pride to communicate that we are partnered with (a Visa Corp. company) as our credit card processor, as they are one of the best in the industry and support some of the largest online websites. is committed to safeguarding customer information and combatting fraud, and adheres to both strict internal security policies and industry security initiatives. utilizes industry leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and are compliant with government security initiatives. Parcel Pending does not store residents credit card information.


What address should I ship to?

Simply use your home address.


What if I canít reach to the tallest lockers?

When registering with Parcel Pending, you can select the setting to have packages delivered below 4 feet.


What if perishables are sent to me?

We encourage you to pick up your packages as soon as possible to avoid the item from spoiling.


How do I contact Parcel Pending?

You can contact our friendly staff at 855-316-4756 or We are pleased to offer 24 hours always on service.